Neelam Iui
map-marker Tulsa, Oklahoma

Very hostile environment

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So I came to Regis Salon @ 2:00pm for a cut and color. It is 7:00pm!

5 hours! Never again. The stylist that is doing my hair is very hostile and basically saying I will not leave without getting these services done. She claims she is a supervisor and she is one of the highest levels in the salon.

She was only there at this salon covering due to them being short staffed and needing to hire more. I can see why they don’t have people. I have never had this experience in a salon if you want to call it that. NEVER AGAIN WILL I COME TO REGIS SALON!

I am so upset it almost brought me to tears. I am writing corporate on this one. I want my 162.00 back. You should not have to sit in a salon and the stylist tell you that is not my right to tell her how to cut my hair or color it.

I would like to hear from someone.

I want my money back. Thank you!

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Reason of review:
Poor customer service
Anonymous

Do something about it.

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I am a manager with Super Cuts. I've been with Regis for 12 years. I chose to work for them all this time because they take care of me. I am only responsible for my cutting, and hot iron tools. They pay for everything else. They market our business and offer benefits. They have helped shape our stylists into successful ones. Not only do they do all this, they are and have been a launch pad for some of the most famous and successful stylists in the industry. I understand where everyone on here is coming from. I've seen it and had to deal with it. But you have a choice to work with our team. You have a responsibility to report situations that hurt your shop, and you have the opportunity to change your mind to have a better attitude so that you can be a successful and happy employee. Be glad you have a job with what you enjoy doing. Take some lead in bettering your salon for you and your guests. If you cant work with your manager, reach out to your sdl or rd. Good luck everyone!
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Reason of review:
Work Experience or Job Application
3 comments
Guest

Stop lying !!! You must work at corporate or are a part of the clique?

Guest

When you report things to your SDL about your Salon you can expect retaliation, and they are "OK" with that.

Guest
reply icon Replying to comment of Guest-1549515

Blatant violation of Title VII laws !!! Racist crooks!!!

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Shirley H Ntr

DO NOT GET PERM AT SMARTSTYLE

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I went to smartstyle in walmart Clinton, IA. I explained to stylist what I wanted. She first straight cut my hair (like a bowl over my head) around ends from ear around to ear. NO layering, just cut. Ok, I thought, a little surprised, but what is done is done now. Then the perm process began. After the washing, I brushed the front of hair from my face where it was dripping. FULL of suds. I ask abt it. She claims it to be no problem. NOW comes the challenge. Getting the stylist to STAY at her station. While wondering abt chatting and gossiping, a few rods are put in. Then gone, then back and so on. After quite some time, rods are done. Solution put on and timer set. Timer goes off- YEP...had to go get her. While she still busy with gossip, she forgot to put in relaxer. She removed rods, back and forth chatting, sat me in chair and trimmed, talked, trimmed, talked and so on. Then finger fluffed my hair. She spun me around and I gasp. MY HAIR IS NOTHING BUT FRIZZ. I about cried. I ask about styling it, she said, NO, that cost extra. We do not blow dry or style after perm. I told her it was aweful. She did say she could put conditioner in it for $10. WHAT??? I have been to another salon, they explained the perm burnt my hair and scalp. My hair is breaking off at the root. I have spent almost another $200 in repairing. Initial cost was almost $60. Horrible experience. I would NOT recommend this salon to anyone for any reason. They clearly are not interested in service, only gossip.
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Loss:
$260
Cons:
  • Very poor service resulted in damaged hair and costly repair
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Greenville, South Carolina

Regis @ Haywood Mall in Greenville, SC

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Regis Corporation - Regis @ Haywood Mall in Greenville, SC
Regis Corporation - Regis @ Haywood Mall in Greenville, SC - Image 2
Awful!!! The girl butchered my daughters hair. I want my money back!!!
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Reason of review:
Bad quality
Resolved
Almina Rro

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Verified Reviewer
| map-marker Lewisville, Texas

Resolved: WORST COLOR JOB EVER BY STORE MANAGER DAISY

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Updated by user Apr 09, 2020

I eventually got my $$ back

Original review Jan 25, 2018
Lewisville, TX location. This girl has NO clue what's she's doing when it comes to color/ highlights. She is a amateur and its up to her DM to get her into more training classes before letting her EXPERIMENT on innocent people!!! I asked for one thing and I got something completely different! I went from bright blonde to almost black. It took me ANOTHER $40 to buy more products to get me back to the way I was before I ever SAW DAISY'S face! OMG! I can't believe how far off she was, even though I provided 4 photos. Even though I continuously asked her if it was going to look like the picture. Even though I continuously asked her if it was going to be the blonde with silver highlights like I was asking. RIDICULOUS EFFORT
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Loss:
$119
Cons:
  • Manager or district manager at store 5092
  • Manager daisy at fm 3040
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Saint Clairsville, Ohio

Literally the worst

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Regis Corporation - Literally the worst
Regis Corporation - Literally the worst  - Image 2
Regis Corporation - Literally the worst  - Image 3

I went to get my hair trimmed yesterday evening because my usual stylist is booked. I ended up leaving with over two inches chopped off, and let me just add that she had my hair turned the opposite direction of the mirror so I wasn’t even sure what she was doing.

I went in with an even shoulder length angle cut and left looking like joe dirt! I had to tell her to fix the one side because it was terribly uneven. The one thing that made me more upset is she cut off my points in the front where is was angled down. I work as a corporate nurse and looking professional is part of my job.

I want to look presentable So families can feel comfortable leaving their loved ones in our care. Today I had to go to two different meetings with my hair looking like I watched a DIY YouTube video on how to cut your own hair. Having nice hair is part of a women’s vanity and I feel very self conscious. I went to my friend who works part time at master cuts and she was at a loss on how to fix it that she called for her manager to come.

Her manager was able to blend the chopped up pieces but couldn’t do too much more. She was livid and walked me down to Regis, where I had it cut and showed them the pictures and what she wasn’t able to fix. The stylist basically told me there was not much I could do since I went else where to have it fixed. In all reality, can you really blame anyone for not wanting to go back.

My hair is very fine and takes months to grow. I just can not understand how a simple trim request turned into a *** job.

I feel something should be made right with this situation. I will upload a before picture of my hair just a few days prior to what it looks like now.

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Reason of review:
Bad quality
Reona Wvz

My experience working for Regis Corporation

Ok I want to first say that I started working as a beginner stylist for Regis in Enid Oklahoma 2007, in 2013 I became manager of that Regis . I loved my job , I took pride in my job and I worked hard to make sure we were successful .

In 2016 we closed , nor my friends whom were also managers of Okc they told me we were going to close but my district leader waited until three days prior to closing . Now she asked all of us to spend that weekend closing for her and she would give each of us 250 . We never saw that money . I also never got my manager bonus for that entire year .

You can pretty well assume how I feel about your corporation . Anyway I than work for a smartstyle here in Lawton ok , I worked there a short time and was offered a manager position so I gave my two weeks and quit .

Well today my friend who is venting on his own personal page about issues with a certain person lieing to his clients I decide to share this post to my ( own) personal page . This is my page and I can vent how I like and your entire crew from the smartstyle on Quanaparker decided to start drama publicly on my page including your district leader whom I m not even friends with I will be sharing all of this to everyone so that everyone knows what kind of people Regis corporation are .

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Reason of review:
Problems with payment
4 comments
Guest

Clean up your friends list and make sure your Facebook account is set to private.

Guest
reply icon Replying to comment of Guest-1381097

I did . I m just shocked that a district leader would act that way but than again I m happy to not work for this corporation :)

Guest
reply icon Replying to comment of Guest-1381324

Facebook & instagram is a very weird behaviour

Guest
reply icon Replying to comment of Guest-1381097

Facebook is fake

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Vester Cds

***

Look you guys need to do something about your boss at the elizabeville smart style bec this is the 6th *** time my girl friend came home and was *** that she didn’t get one single *** break and this is *** for real
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Reason of review:
Work Experience or Job Application
Rosaria Qhd

I am 66 yrs. Old & got the worst haircut I have ever had in

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Her name was tonya, Redmond,Oregon, store on 3/2/18. She tried to cut with a razor,apparently no experience there. She kept jerking my head . She tried to send me out with a big blob sticking out I told her I wasn't leaving like that. She then proceeded to tell me it was from the curl i my hair. I told ner I do not have curl in my hair & never have. She then sprayed it down agai & started cutting, *** & saying all of it was because of cow licks,which I do have a couple but not there. Needless to say I left there with hardly any hair in the back, about 1/2 " maybe & a bald spot. My husband drove me to Bend to make a co plaint with Angela, who is the store manager, she looked at it & said she could try to fix it but we decided to let it grow a it first. I really hope something is done about Tonya, I really do t believe she has what it takes to be a hair stylist. I have had good luck with the other girls there, but not sure I'll be back. Tonya was very rude and mad at me when I left also, it was all I could do not to cause a scene. Sincerely, Susan Kent
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Reason of review:
Bad quality
Anonymous

I was very happy the service was great the lady was friendly

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SmartStyle Central Avenue Walmart had a great time girls were very helpful
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Reason of review:
Good customer service
Anonymous

*** gift card with bonus $ 10

I ordered gift card $ 50 value for $40 last week. I got two emails, one as my order confirmation and tge second one as Order Rejection with no reason.

I called them, they said the reason is their computer system problem could not process my order. It is absolutely ridiculous and weird. I trusted them and bought their product but I was cheated by them, we as customer could not trusted them at all. they got my information and all of sudden cancelled my order.

if they do not want sell gift card, do not advertise the SHITTTSS. Their business is a dirty business. Are they SCAM ? YES, they may be a scam.

I am waiting for my money back. they charged our money in oneinutes, but they need 7 days to return my money.

is this fair ? Not at all, this is a SHITTS.

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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Disappointed former employee

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I worked for Regis for 30 years and loved it. However, the last 5 years was nothing but ***.

Too many personnel changes at home office and within the company. Education program eliminated, low pay, very little incentives and no appreciation for its employees. This company was once the greatest in the world but now it’s crap. Closing hundreds of salons and losing great stylists.

RED-FLAG. Company needs to realize that without stylist. There is no Regis. Needs to hire great CEO, better Human Resoure, hire better educator that is willing to educate the stylists instead of glorifing his self fame at the expense of others.

Current lead educator is not qualified to lead this company.

Perhaps hiring back people like Paul Finkelstein, John Briggs, John Exline, Scott Oremland and others that loved this company and knew how to run it properly. Just saying!

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Reason of review:
Work Experience or Job Application
1 comment
Guest

I agree SDL ghost but when their jobs threaten her they come.. Very poor pay.

You make goals to what they give you and still you are a none proforming stores.

How when your hitting your target. Hog wash!!!!

Anonymous
map-marker Syracuse, New York

Bad one with manager after si many years

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I asked her if they was hiring and she disrespected me front everybody telling me that the only job that she had for me was to sweep her floor, I have a Master barber license I just was wondering if they need people to cut the man hair but she is not professional.
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Reason of review:
Work Experience or Job Application
Anonymous
map-marker Salt Lake City, Utah

Do not work here 1 out of 100 are unhappy if that many

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I was a part-time employee in the SmartStyle store I was working in. After the manager put in a two week notice two other stylist put in their notice.

Leaving me there to work alone. I was reassured someone would be hired as soon as possible. I had to immediately go to full-time no pay raise! I was at least given the choice of having Wednesday off and what other day I chose Sunday.

I still did all the work; aside from helping customers with their retail purchases I also had to read stock the shelves, clean the floors, clean the mirrors, clean the stations, clean the back room, set up sales tables and keep them tidy. Advertise for clients, keep good relations with the Walmart store manager. I would come in early to start laundry fold towels Etc and then I would stay late to stock shelves. I basically could only do 10 to 12 clients a day period less if there was a color or a perm.

I worked so hard I ended up in the hospital. Because I had work so hard I had caused my resistance levels to go down and contracted e-coli in my bloodstream and my liver. I spent three days in ICU and two more days in the hospital for observation. I had to have a PICC line installed in my right arm that went directly to my heart so I can administer antibiotics through that every day for another 10 days.

During that time the new market area manager got angry with me and fired me! She over the phone, ordered me out of the salon and told me not to return that I was banned from entering that salon. A few moments after I hung up the phone she texted me telling me to leave my keys. As far as I was concerned she fired me for all intense and purposes.

I was sure at the time she had just been angry and was going to call me and say I'm sorry please just let me know when you can return. I never got that call nor did I get a call from the regional director either. I contacted my boss and told her that I needed to file workers comp claim. I have not heard anything from Regis Corp or SmartStyle or the manager there or the regional or any other person.

I'm having a very difficult time getting in touch with HR. It's as if they don't exist. The funny thing was that market area manager that fired me was suspiciously transferred 70 miles away to another market area. Still no contact with a regional or with Regis Corp whatsoever.

I have a huge doctor bill a huge hospital bill and now another surgery related to that and I'm on the hook for it. With no job! Don't work there, just saying don't work there! They're poorly managed at least in the area that I live.

If you want to know what area that is you'll have to respond to my post. Everybody quits everybody is angry they all have the same complaints. Overworked underpaid underappreciated I could go on and on. I filed for unemployment and was told that it was reported that I quit due to being unhappy with working conditions.

That was a bold-faced lie! When someone orders you out of the place you work and tells you not to come back and that your band and leave your keys that is being fired!

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2 comments
Nichola Rja

No change no contact kicked to the curb buy a major corporation.

Guest
reply icon Replying to comment of Nichola Rja

Hope you got a lawyer

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Canyon Mgn

Horrible haircut and worst customer service

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Too my daughter to Supercuts in Walmart. Shoulda known better. We told them what she wanted (light tapered side bang). She's growing out a half shave style so not a lot of hair to work with. I then was away from the chair for like 3 mins. Go back to see & the stylist (Glenda) had bluntly cut half of her entire hair! I was pissed! Hey and her manager (Michelle) argued that that's what my daughter wanted! She's 11!! Then Michelle still insisted I pay for it!! Who does that??! This was hands down the worst cut and customer service I've ever had!!! This is appalling. I said I was filling a complaint & the manager said, "that's ok, I'm the manager." WTF??!!! She has no business being a manager or working with customers at all!!
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Reason of review:
Bad quality
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